The Future is Now – Telemedicine in the Marketplace

For years, telemedicine has been touted as the next frontier in healthcare. Based on data from multiple health systems, the future has arrived. Some of the country鈥檚 largest and most prestigious health systems such as Kaiser Permanente, NewYork-Presbyterian, and Johns Hopkins now boast robust telemedicine programs. At Kaiser Permanente, virtual patient encounters now outnumber in-person

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The One Litmus Test for Indispensable Employees

It鈥檚 no secret executives value employees who are smart, driven and lifelong learners. However, sometimes organizations can get bogged down with too many key performance indicators (KPIs), copious desirable employee traits and overly complex review processes, so it鈥檚 nice to have a quick, 鈥渂ack-of-the-napkin鈥 measure of employee value. According to businessman Mark Cuban, the secret

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Rest in Peace, Jamey Masingill

It has been a sad couple of days. Last Thursday, one of my favorite people in the industry and in life, Jamey Masingill, lost his battle with ALS (amyotrophic lateral sclerosis; also known as Lou Gehrig鈥檚 disease). Many of us at 91快播 and throughout the workers鈥 compensation community worked with Jamey over the years. Anyone

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Rest and Fewer Reps Hasten Learning

We all know the saying 鈥淧ractice makes perfect.鈥 According to Malcolm Gladwell鈥檚 Outliers, at least 10,000 hours is required to be a true expert. Many of us assume that aspiring experts must cram those hours into uninterrupted practice sessions and master one topic at a time before moving on. But the conventional wisdom of 鈥渂locking鈥

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Mutual Trust Key to Claims Advocacy Success

Psychosocial issues pose the biggest barrier to successful claim outcomes, according to 91快播鈥檚 2016 Workers鈥 Compensation Benchmarking Study. Citing best practices from The Hartford, CNA, Nationwide, and Albertsons, 91快播 recently released a white paper examining how claims advocacy principles are better suited to overcome psychosocial factors than adversarial, compliance-driven, and task-based claims styles. I have

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WD-40 Learning Maniac: Lessons from a Learning-Obsessed Culture

Continued learning and education is a topic I frequently find myself revisiting. Ongoing exploration, innovation, and resourcefulness are three key ingredients needed to become and maintain a fast moving organization. This Harvard Business Review article about WD-40 鈥 yes, the stuff you use for squeaky hinges 鈥 illustrates just how important continued learning is for

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The Paradox of Expertise

Why did no one in the聽taxi industry create a phone app to improve the ride ordering process (Uber)? Why didn’t Sear’s dominate online sales (Amazon)? 聽Why didn’t the Big Three auto companies design the first really innovative electric car (Tesla)? Expertise and experience should be a competitive advantage when it comes to innovation. Yet, the

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